Shipping Policy

At Petal & Pour, every order is lovingly handmade, carefully packed and prepared especially for you. We take great care to ensure your products arrive safely and beautifully presented.

📦 Processing Times

As our products are handmade to order, please allow 7 working days for your order to be made, packed and dispatched.

During busy periods, seasonal launches and Christmas, processing times may be slightly longer. If there is likely to be a significant delay, we will contact you.

Please note that working days are Monday to Friday and exclude UK bank holidays.

🚚 UK Delivery

We currently deliver across the UK.

Once your order has been dispatched, you will receive a confirmation email letting you know that your parcel is on its way.

Estimated delivery times are:

Standard UK Delivery: 2–4 working days after dispatch.

Please note that delivery times are estimates and are outside of our control once your parcel has been handed to the delivery service.

💷 Delivery Charges

Delivery charges are calculated at checkout based on the size and weight of your order.

From time to time, Petal & Pour may offer free delivery promotions or other delivery offers. Any applicable offer will be clearly advertised on our website.

🌸 Handmade & Fragile Items

Many of our products are handmade and some, including glass candles, wax melt bouquets and other decorative items, can be delicate.

We carefully package every order using suitable protective packaging to help prevent damage during transit.

We also aim to use recyclable or reusable packaging wherever possible.

📦 Damaged Parcels

We are very sorry if your order arrives damaged.

Please contact us as soon as possible, ideally within 48 hours of delivery, with:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, including any visible damage to the outside of the parcel

Please keep all packaging until the issue has been resolved, as it may be required when making a claim with the delivery service.

We will assess the issue and work with you to find an appropriate solution in accordance with your consumer rights.

📍 Incorrect or Incomplete Delivery Address

Please check your delivery details carefully before completing your order.

Petal & Pour cannot be held responsible for parcels that are delayed, returned or delivered incorrectly because an incorrect or incomplete address was provided.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to amend the address before your order is dispatched.

📮 Missing or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us so that we can investigate this with the delivery provider.

Please remember that once your order has been dispatched, delivery times are controlled by the courier or postal service and occasional delays can occur.

🎁 Orders as Gifts

If you are sending an order directly to someone as a gift, please make sure the delivery address is correct at checkout.

If you would like to include a personal message, please contact us after placing your order and we will do our best to accommodate your request.

🌿 Our Promise

At Petal & Pour, we want your shopping experience to be as lovely as the products themselves. Every order is hand poured, handmade and packed with care in Norfolk, and we will always do our best to ensure your order reaches you safely.

If you have any questions about delivery, please get in touch with us before placing your order.

Petal & Pour
Handmade with love in Norfolk 🌿